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The Ultimate Salty Sea Experience
Nautic Center Bol respects your privacy and the safety of your personal data. The collection, use, and processing of your personal data are carried out in accordance with this Privacy Policy and applicable legal provisions, including:
Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR)
Croatian Act on the Implementation of the General Data Protection Regulation (Official Gazette NN 42/2018).
This Policy aims to:
Provide accurate, complete information about the personal data we collect, use, or process.
Inform users of risks, rules, protective measures, and rights related to data processing.
Explain how to exercise your rights regarding data processing.
These rules apply to the collection, processing and protection of personal data, and the use of cookies and analytical tools when visiting, registering or using:
Websites: jetski-safari.hr, biz.plavalaguna.hr, www.istraturist.com, www.plavalaguna.com, www.istracamping.com (and their subdomains).
Mobile applications and software provided by Nautic Center Bol.
Email communications containing links to this Policy.
Registration processes and guest communications at our facilities (collectively: Online Services).
General terms and conditions for Nautic Center Bol Internet Portals are defined in separate documents, which apply where this Policy does not.
Personal data refers to any information that can identify you. We may collect:
Basic details: First name, last name, home address, date of birth, personal identification number, citizenship.
Stay information: Facility details, arrival/departure dates, purchased services, preferences (e.g., room type).
Loyalty program data.
Third-party data: Information from travel agencies, tour operators, or partners.
We collect and process data only under the following conditions:
Your consent - Example: Subscribing to our newsletter by checking a box and providing your email.
Contractual necessity - Example: Processing data to fulfill online booking requests.
Legal obligation - Example: Registering guests in Croatia’s eVisitor system for tax purposes.
Legitimate interests - Example: Personalizing your experience based on interests to improve communication.
Other legal grounds: Protection of vital interests or public tasks.
We collect data in the following scenarios:
During Booking or Purchases:
First name, last name, address, email, phone number, identification number.
Details of purchased services/products.
When Accessing Our Websites:
Accommodation interests.
Website usage data (e.g., clicks, browser/OS details, IP address).
During Inquiries, Complaints, or Surveys:
Contact details (name, email, social media username if applicable).
Content of communications and complaints.
Newsletter Registration:
Email address.
Additional Sources:
Credit agencies, business partners (e.g., tour operators), public registers.
Social media platforms (e.g., Facebook, Google+) if you book through them.
Video surveillance at our facilities.
Note: If you provide others’ data (e.g., group bookings), ensure they consent and understand this Policy.
Nautic Center Bol processes the data collected to fulfil the purpose for which the data was provided, and/or to fulfil relevant regulations or legitimate interests arising from or tied to the use of the Nautic Center Bol Internet Portal and the offering of desired services. In accordance with this, Nautic Center Bol may use your personal data:
To offer services you have required, e.g. booking accommodation.
To offer information you seek related to the services we offer.
To simplify the use of the Nautic Center Bol Internet Portal by eliminating the need to frequently enter the same data.
To aid in making content as relevant as possible to your interests, or to adjust the internet portal to your personal tendencies and interests – if you do not wish to receive personalised content, you are always able to complain by changing your online settings, or by contacting us via telephone or e-mail to update our data.
To send notifications about important news concerning the internet portal.
To prevent fraud or other forbidden or illegal activities.
To protect the safety and integrity of the Nautic Center Bol Internet Portal or those of other Nautic Center Bol companies.
For marketing and promotional purposes: In order to understand you as a client as best as possible and to adjust our services and marketing communication, Nautic Center Bol may combine personal data collected during the sales of services with data collected via our web sites, applications or other sources, to send you notifications about new services, updates to services, events and special offers we believe you may be interested in.
To send you notifications about other companies and products we believe you may be interested in, but only if you have agreed to this type of communication beforehand, marketing research to improve our services, in which case you are always free to refuse to cooperate.
Nautic Center Bol does not sell, rent or lend your data to third parties. Nautic Center Bol may share your data with trusted partners who perform particular functions for us, such as e.g. IT systems maintenance, marketing campaigns, payment processing. Particular personal data is provided to government bodies on the basis of legal requirements such as e.g. registering guests with the eVisitor system to pay sojourn tax, create guest lists and register foreign visitors. In any case, when Nautic Center Bol must share collected personal data, we demand that it is protected and not used for marketing purposes.
You have the right to ask for a copy of all the personal data of yours we have collected, while the data we have collected during your booking is visible in the booking itself. You may write to us if you wish for a copy of the other data we have collected from you, in which case you should list all details in order to help us identify and locate your personal data. Delivery of this data is free, but Nautic Center Bol retains the right to charge a reasonable fee for special requests, such as extra copies, special formatting, etc. We want all your data to be correct and updated. If you notice that some of your data is inaccurate, please inform us. Also, we would like to remind you of your right to ask for your personal data to be corrected or deleted, as well as your right to oppose the processing of your personal data. Nautic Center Bol will correct or erase your personal data, unless we are required to retain it out of legitimate legal or business interests. If you have a complaint about the processing, use or storage of your personal data, feel free to contact us. If you are not satisfied with our response, you may contact the Croatian Personal Data Protection Agency. All requests or complaints related to personal data collected by Nautic Center Bol are to be submitted in writing to the personal data protection agent. The request must contain the e-mail address you provided during check-in, as well as the e-mail address to which you wish to receive a response (if it is different from the e-mail address from which you sent the request). Nautic Center Bol will e-mail your data within a reasonable time frame to the e-mail address provided in the request. The e-mail address of Nautic Center Bol's personal data protection agent is: info@aloa.hr. We must point out that, prior to responding to your request, we may ask you for more information to confirm your identity. Also, we may ask you for more information to confirm whether you have approval to file a request if you are doing so in someone else's name.
We are completely dedicated to protecting data from unauthorised access, distribution or erasure, regardless of where it is stored or processed or of the format in which it is stored. Nautic Center Bol uses the services of trusted IT partners, who are required to apply high IT protection standards. Nautic Center Bol applies recognised data security standards: We carry out technical and organisational protection measures based on risk, We minimise data exposure, We check collected information, storage and processing methods, Whenever possible, we pseudonymise and anonymise data, We test organisational and technical protection measures, We limit access to personal data to our employees, contract workers and representatives, for whom the use of personal data is limited and controlled on the basis of user tasks, and who are required to respect strict contractual confidentiality obligations. Nautic Center Bol takes all measures to identify problems, as well as measures to minimise potential damages. Please do not forget that you are also our partner in data security. We invite you to take steps to make your personal data safe (including your password), and to always log out of our internet portal after use. If the personal data we process is transferred outside the European Union and the European Economic Community as a necessity for the technical completion of services sought by users, then Nautic Center Bol will take reasonable measures to ensure that the persons outside the EU with whom the data is shared take appropriate measures to protect this data and to offer protection in accordance with these Privacy Rules.
The period for which Nautic Center Bol stores your personal data is limited to a strict minimum, and in accordance with this, Nautic Center Bol defines the periods for which it stores or periodically checks particular personal data in order for it not to be kept longer than is necessary to fulfill the purposes for which it was collected. After this period is over, Nautic Center Bol will erase the personal data. However, if this data is necesary to create statistical indicators, analyses, archiving or some other legitimate interest of Nautic Center Bol, all measures will be taken to ensure that this personal data is anonymised.
Nautic Center Bol uses tools to analyse the use of the Nautic Center Bol Internet Portal, through which we may collect particular data about you, thus gaining insight into the needs of our visitors and/or users, the goal of which is to improve the quality of our services. Cookies are used for this purpose, as are some other tools. The user and/or visitor may refuse or erase cookies through the relevant settings on their computer and the web browser they are using. However, this may prevent some functions of the Nautic Center Bol Internet Portal from being fully usable. The aforementioned tools collect and store some technical data, including user and/or visitor IP addresses.
This web site may contain links to other web sites managed by Nautic Center Bol or other organisations that have their own special privacy rules, so we inform you that you must familiarise yourself with their terms of use and privacy rules prior to providing them with any personal data, as Nautic Center Bol cannot assume any liability for these web sites or the organisations that manage them.
This web site may use particular elements of social networks such as Facebook, Instagram, Pinterest, etc, each of which have their own privacy rules, so we inform you that you must familiarise yourself with their terms of use and privacy rules prior to providing them with any personal data, as Nautic Center Bol cannot assume any liability for these web sites or the organisations that manage them.
This Privacy Policy replace all prior versions. The Privacy Policy were last updated in: November 2019. Nautic Center Bol retains the right to change, modify and/or amend these Privacy Rules at any time. All changes to the Rules will be published on the Nautic Center Bol and Jet Ski Safari Internet Portals; in the case of significant changes, you will be informed in a clear and understandable manner.